Shipping policy
MAISON MOSES LUMIÈRE SHIPPING POLICY
Order Processing
Orders are processed before they are shipped.
Our normal processing time is 2 to 3 business days after an order is placed.
Business days are Monday through Friday and do not include weekends or major holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
Estimated Delivery Time
Estimated delivery time includes both processing time and shipping transit time.
Customers should normally receive their orders within:
10 to 14 business days after the order is placed.
Delivery times are estimates and are not guaranteed. Weather, carrier delays, holidays, high order volume, and other circumstances outside our control may affect delivery.
If an item has a different delivery time, the estimated delivery information shown on that product page will apply.
Shipping Costs
Shipping charges are calculated based on the items ordered, shipping destination, and available shipping service. The exact shipping charge will be displayed during checkout before you submit payment.
Free standard shipping is available on qualifying United States orders of $75 or more. Orders below $75 are charged the shipping rate displayed during checkout.
Shipping Destinations
Maison Moses Lumière currently ships Globally
Shipping availability, costs, and delivery times may vary by destination.
Any available shipping options and charges will be displayed before the customer completes checkout.
Tracking Information
When tracking information is available, customers will receive shipping confirmation after their order has been shipped.
Please allow time for the shipping carrier to update tracking information.
Multiple Packages
Some orders may contain products that are shipped separately.
If an order is shipped in more than one package, the customer may receive separate tracking numbers and packages may arrive on different dates.
There will not be an additional shipping charge unless that charge was disclosed before checkout.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please contact us as soon as possible if you notice an error in your shipping information.
We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Lost or Delayed Packages
If your tracking information shows an unusual delay or you believe your package has been lost, please contact us at:
maisonmoseslumiere@gmail.com
We will review the available shipping and tracking information and assist you with the next steps.
Damaged Orders
If your order arrives damaged, please contact us at maisonmoseslumiere@gmail.com and include:
Your order number, photographs of the damaged item, photographs of the packaging, and a description of the problem.
Please contact us as soon as possible after receiving the damaged order.
Questions About Shipping
For questions about an order or shipping, please contact:
Maison Moses Lumière
Email: MAISONMOSESLUMIERE@GMAIL.COM
Shipping and Fulfillment Notice
This item may ship directly from one of our fulfillment partners. Products in the same order may arrive separately. Estimated delivery is [10 to 14 business days after your order is placed]. Shipping charges, if applicable, are shown at checkout. Please see our Shipping Policy for complete details.